Hardware
Technology Support
It is the goal of 网曝门 Technology Support to provide the university with timely, on-site
service at rates much lower than an off-campus alternative.听听As a division within
Information Technology, we work closely with other IT staff to offer a wide variety
of services including hardware/software service, support and upgrades.听听We support
many platforms of desktops, servers and printers.听听We specialize in Dell, Macintosh
and HP support.听听We also offer support for bulb replacement of ceiling mounted projectors,
as well as support for most types of typewriters.
Computers
Service Agreements
网曝门 Technology Support no longer offers service agreements.听听Most of the computers
purchased by the university carry a 3-year warranty, unless otherwise specified.听听When
systems go out of warranty and service is required, replacement parts and labor charges
are assessed to the department requiring service.听听Labor charges are only placed on
services requiring hardware support.听听There is no fee for software support.
Requesting Service
If you are in need of service for your computer, printer, etc., please contact the
IT Help Desk at 3333, or you may place the call directly by visiting the help desk
site at听computersos.ulm.edu.听听The Help Desk personnel will be happy to take your call and forward it to the appropriate
department within Information Technology.
Hardware Purchases
If you need to acquire new computers for your office, grant project, or other group,
please contact Information Technology for assistance with specification and sizing
needs. We will help fit those to a quote request through Dell or Apple. As a note
with MS Windows solutions, we are not supporting Windows 8 environments at this time.
There are still programs that we use at 网曝门 that are not compatible with Windows 8.
If you acquire a computer from a retailer, it will likely come with Windows 8 and
if you intend to use it at 网曝门, we will offer to downgrade it to Windows 7 at no additional
expense; but we can not at this time properly support the Windows 8 solution.
Peripherals
Troubleshooting & Repair
All peripheral equipment not specifically mentioned on a maintenance contract is serviced
on a time and materials basis. This category of equipment includes, but is not limited
to printers, scanners and external hard drives.听Use the Helpdesk Call Center (ext.
3333) to schedule a repair visit for your peripheral equipment.
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