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February 29, 2008

ÍøÆØÃÅ SBDC to offer business workshops in early March

The University of Louisiana at Monroe Small Business Development Center will provide a Managing Customer Relations For Higher Sales And Profits Workshop Tuesday, March 4 from 6 – 8 p.m. in the ÍøÆØÃÅ Administration Building, room 2-105. There is a $10 cost per person.

The major key for small business success is the retention of current customers. Experts estimate it costs six times more to acquire a new customer than it does to retain a current customer. For firms who have developed customer retention programs, profits have increased as much as 50 percent. An important driver of customer retention is customer satisfaction. This two-hour seminar will provide important information on customer retention, customer satisfaction, and revenue growth through retaining current customers. Preregistration is required. For more information and registration, contact the ÍøÆØÃÅ SBDC at: (318) 342-1224.

The ÍøÆØÃÅ SBDC will offer a free Small Business Sales and Use Tax Workshop Thursday, March 6 from 1:30 - 3:30 p.m. in the ÍøÆØÃÅ Administration Building, Room 2-105.

The sales tax workshop will cover the key definitions of the sales tax law (including sales tax and use tax); an overview of the exemptions and exclusions, including which pertain to state or to local; how to complete a sales tax return; and brief description of the UTC that became effective on July 1, 2003.

The speaker will be Ron Carter, administrator of the Morehouse Sales Tax Commission.

Preregistration is encouraged. For more information and registration, contact the ÍøÆØÃÅ SBDC at: (318) 342-1224.

About the Louisiana Small Business Development Center:

The LSBDC provides quality, no-fee, confidential, one-on-one counseling services to potential and existing business owners; provides no-fee management and technical assistance services by appointment; conducts workshops and seminars to help small business people become better managers and to keep them informed about current events and changing trends in today’s business world; and maintains a resource library which includes statistical data, census figures, SBA publications, and a variety of other information.

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